Over the last 32 years as a Pennsylvania catastrophic injury lawyer, I was inevitably tethered to my office but began to take advantage of the latest technological advances beginning with one of the first purchases of the first generation of word processors to replace an IBM Selectric Typewriter. Welcome to the beginning of my techno-geek journey of self-improvement.
Fast forward 32 years and myself and my legal staff are now linked in via smart phones, I-Pads, Blackberrys, and other technological wonders and apps which make it possible for me to maintain constant and immediate contact with my office and clients 24/7. I am passionate about advances in technology and constant communication with my clients, and today whether I am in my office, walking down the street, at home, or in my car, or even on holiday, I am able to virtually meet with my clients and provide them with regular updates about their claims. I often hear my clients state “How did you just call me back when I just emailed you a second ago?” In my mind, the new communication technology is making it easier than ever to communicate with clients and convey documentation of their claim to them as well as other involved attorneys, representatives, and insurance companies. Most of our new clients are more apt to reach out to us via electronic media rather than telephone, and yes, I am addicted to my I-Phone, I-Pad, and Mac. Frankly, I can’t live without them. While many of my family members believe it is a curse because it keeps me connected and in touch 24/7, I have to admit I enjoy speaking with my clients and assisting them in times of concern when they need it most and a steady hand and mind to guide them through the frustrations, anxieties, and difficulties in the claim and litigation process. One of my greatest pleasures is the creation of new friendships with individuals who started as clients.
Most of our younger clients of the newer generations expect instant feedback, and the experienced Pennsylvania catastrophic injury and Philadelphia car accident lawyers of Reiff and Bily do our best to provide the quickest feedback possible so that clients are always in the communication loop. While many lawyers complain that their law practices have become more demanding due to the invention and progress of electronic technology, the skilled Philadelphia catastrophic personal injury lawyers of Reiff and Bily believe that this exciting level of evolution enables smoother and more consistent communication as well as happier clients.